Made with ♥ by © Pilnook Group. All rights reserved.
Effective June, 2025
Pilnook Group — For legal inquiries: legal@pilnook.com. Support: support@pilnook.com.
These Terms of Service are governed and interpreted in accordance with the laws of Spain and the European Union. By using our services, you accept these terms and our Privacy Policy. The official version of these terms is the English version published on this website. In case of discrepancies between translations, the English version shall prevail.
Scope (B2B and consumers): These terms apply to professional users (B2B) and to consumers. Where consumer protection laws apply, the mandatory rights of consumers will prevail over any conflicting provision of these Terms.
Minimum Age: You must be at least 14 years old to use our services. If you are under 14, do not use our services or provide personal data. If we become aware that we have collected personal data from a child under 14 without verified parental consent, we will take steps to delete that information as soon as possible. If a parent or guardian becomes aware that their child has provided us with personal data without their consent, they should contact us at: legal@pilnook.com.
Please read these Terms of Service carefully before accessing or using our services. For your convenience, we have included a brief non-binding summary before the full legal terms.
Short version: We use these basic terms throughout the agreement, and they have specific meanings. You should know what we mean when we use each term.
The “Agreement” refers to all the terms, conditions, and notices in this document (the “Terms of Service” or the “Terms”) and all other operational rules and policies, including our Privacy Policy, that we may publish from time to time on the website.
The “Service” refers to the applications, software, products, and services provided by Pilnook.
The “Website” refers to the Pilnook website located at pilnook.com, and all content, services, and products provided by Pilnook on or through the website, including Pilnook subdomains.
The “User”, “You”, and “Your” refer to the person, company, or organization that has visited or is using the website or the Service; who accesses or uses any part of the Account; or who directs the use of the Account in the performance of their duties. A User must be at least 14 years old.
“Pilnook”, “We”, and “Our” refer to Pilnook Corporation, as well as our affiliates, directors, subsidiaries, contractors, licensors, officers, agents, and employees.
“Content” refers to content presented or displayed through the website, including but not limited to text, data, articles, images, photographs, graphics, software, applications, designs, features, and other materials available on the website or otherwise available through the service. “User Generated Content” is content, written or otherwise, created or uploaded by our Users. “Your Content” is the content you create or own.
An “Account” represents your legal relationship with Pilnook. A “User Account” represents the authorization of an individual User to log in and use the Service and serves as the identity of a User on Pilnook. “Organizations” are shared workspaces that may be associated with a single entity or with one or more Users where multiple Users can collaborate on many projects at once. A User Account can be a member of any number of Organizations.
Short version: User Accounts and Organizations have different administrative controls; a person must create your Account; you must be 14 or older; you must provide a valid email address. You are solely responsible for your Account and anything that happens while you are logged in or using your Account. You are responsible for keeping your Account secure.
You must provide a valid email address, name, and phone number to complete registration. Any other information requested is optional, unless you accept these terms on behalf of a legal entity (in which case we will need more information about the entity).
You are responsible for maintaining the security of your account and password. Pilnook will not be liable for any loss or damage resulting from your failure to comply with this obligation. Notify Pilnook if you detect unauthorized use of your account.
In some cases, third-party terms may apply to your use of Pilnook, for example, if you are a member of an organization with its own agreements or use external integrations. These third-party terms govern only your relationship with those third parties.
Your use of the site and service must comply with applicable law, including intellectual property laws, data protection, and any other current regulations.
The content, software, trademarks, and logos of Pilnook are protected by intellectual property rights. You may not copy, modify, distribute, sell, or rent any part of our services or the included software, except with express written authorization from Pilnook.
You may not upload, publish, host, or transmit content that:
You may not use the site for unlawful purposes or those prohibited by these terms, nor take actions that may harm Pilnook, other users, or third parties, or interfere with the operation of the site. Specifically, you may not:
Pilnook reserves the right to suspend or terminate your account and access to the service in case of breach of these terms, without prior notice if the violation is serious or repeated.
Use of the site is at your own risk. The site is provided “as is”, without any warranties. Pilnook does not guarantee availability, accuracy, or error-free operation, and will not be liable for damages resulting from use of the site.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any non-waivable rights of consumers under applicable law. Where mandatory consumer rights apply, those rights prevail.
If you are a consumer and the service is not executed immediately, you have 14 calendar days from acceptance of these Terms to withdraw without cost by contacting support@pilnook.com. If you request immediate execution of the service or its full performance before the end of the withdrawal period, you acknowledge that you lose the right of withdrawal once the service has been fully performed.
Pilnook will not be liable, in any case, for indirect, incidental, special, consequential, or punitive damages, including, without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (a) your access to or use or inability to access or use the service; (b) any conduct or content of third parties on the service; (c) any content obtained from the service; and (d) unauthorized access, use, or alteration of your transmissions or content.
We process your personal data in accordance with the GDPR and Spanish law. You have the right to access, rectify, erase, restrict, or object to processing, as well as data portability and to file complaints with the AEPD. More information in our Privacy Policy.
If you are a consumer resident in the EU, you can access the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr/. Pilnook is not obliged to participate, but will consider it in good faith.
Pilnook may modify these terms at any time. We will notify material changes at least 30 days in advance by notice on the website. If you do not agree with the new terms, you must stop using the service before they take effect. Continued use of the site implies acceptance of the new terms.
These terms are governed by the laws of Spain and the European Union. Any dispute will be submitted to the courts of Spain, unless otherwise provided by law. If you are a consumer resident in the EU, mandatory rules on jurisdiction and applicable law for consumers may allow you to bring actions in the courts of your domicile.
Made with ♥ by © Pilnook Group. All rights reserved.